Privacy Policy

Effective date: October 11, 2026

1. Who We Are

This website is operated by DraftMint LLC ("DraftMint," "DraftMint.US," "we," "us," or "our"). For questions about this policy or our handling of personal information, contact us at info@draftmint.us.

2. Information We Collect

We collect information you voluntarily provide when contacting us or requesting a quote, including:

• Name and email address
• Phone number and company name, if provided
• Project type, description, quantity, budget, and desired timeline, if provided
• Files, images, CAD models, and other attachments you choose to submit, if file uploads are available
• Other information you include in your message

We may also collect basic technical information automatically, such as IP address, browser type, device information, and server logs, to operate, maintain, and protect our website.

Our website may use essential technologies necessary for security, authentication, and functionality. We do not intentionally use advertising or cross-site tracking technologies. Any analytics or additional cookies introduced in the future will be addressed as appropriate.

Please do not submit passwords, payment card numbers, government identification numbers, or other sensitive personal information through our contact form.

3. How We Use Information

We use collected information for legitimate business purposes, including:

• Responding to questions and project inquiries
• Evaluating project requirements and preparing quotes
• Providing requested design, prototyping, manufacturing, and related services
• Communicating about projects, orders, and customer requests
• Maintaining business and project records
• Managing internal customer relationship records and notes
• Preventing spam, fraud, unauthorized access, and misuse
• Meeting applicable legal obligations and protecting our legal rights

We do not use contact form submissions for unrelated marketing campaigns unless permitted by applicable law and any required consent has been obtained.

4. How Information Is Shared

We do not sell personal information for money.

We may disclose information in the following circumstances:

• Service providers: To website hosting, database, storage, email, security, and other technology providers that help us operate our website and business.
• Business operations: To service providers or contractors when reasonably necessary to evaluate or fulfill a project, subject to appropriate safeguards.
• Legal obligations: When disclosure is required by law, legal process, or a valid governmental request.
• Protection of rights: When reasonably necessary to protect our business, users, property, or legal interests.
• Business transfers: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.

We do not authorize service providers to use personal information for their own unrelated purposes where restricted by applicable agreements or law.

5. Storage and Security

Information is stored using the database, hosting, and infrastructure services configured for our website.

We use access controls and other reasonable safeguards appropriate to the information we collect. Access to customer inquiries and internal CRM notes is restricted to authorized personnel who need the information for legitimate business purposes.

No website, database, transmission method, or storage system can be guaranteed completely secure. We cannot guarantee that unauthorized access, data loss, or security incidents will never occur.

We may retain information in backups or system logs for a limited period consistent with our operational, security, and legal requirements.

6. Internal Records and Employee Access

Contact submissions may be recorded in DraftMint's internal customer management system. Authorized personnel may add internal notes relating to inquiries and projects.

These records are used for business administration, customer communication, project management, and related legitimate purposes. We restrict access according to business needs and applicable security controls.

Internal notes are not intended to be publicly accessible.

7. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, manage projects, maintain appropriate business records, resolve disputes, enforce agreements, and meet legal obligations.

As a general guideline, we aim to delete or anonymize inactive inquiry records within two years after our last meaningful contact, unless a longer retention period is reasonably necessary or legally required.

Retention may vary depending on whether an inquiry results in a project, whether contractual or accounting obligations apply, and whether information must be retained for security, legal claims, or other legitimate purposes.

When information is no longer needed, we take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable law and technical limitations.

8. Privacy Requests and Your Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about the processing of your personal information.

To submit a request, email info@draftmint.us with a description of your request.

We may need to verify your identity before acting on a request. We will respond within the timeframe required by applicable law. Where no specific statutory deadline applies, we aim to respond within 30 days.

Certain information may need to be retained where permitted or required by law, including records necessary to complete transactions, maintain required business records, establish or defend legal claims, or protect against fraud.

We will not unlawfully discriminate against individuals for exercising privacy rights available to them.

9. Third-Party Services and External Links

Our website relies on third-party infrastructure and service providers to function. Those providers may process information on our behalf according to their applicable terms and privacy practices.

Our website may also link to external websites. We do not control the privacy practices of websites operated by other parties, and we encourage visitors to review their policies.

10. Children's Privacy

Our website is intended for a general business audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our contact form. If we learn that we have collected such information in circumstances where parental consent is required, we will take appropriate steps to address it.

11. Changes to This Policy

We may update this policy to reflect changes in our business, website, technology, or legal obligations. The revised policy will be published on this page with an updated effective date.

12. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, contact:

DraftMint LLC
Email: info@draftmint.us
Website: DraftMint.US